Frequently Asked Questions

General questions

1. Why FlashyVideos?

In the world of reduced attention span and decrease in conversion rates, Flashyvideos has positioned itself as a leading production company in creating fun & attention grabbing animated explainer videos.

We take pride in conveying your story or message in a way that appeals & engages your targets and prospects.

We have made 500+ explainer videos for various brands and start-ups. By maintaining industry’s best delivery turn around, prices and quality, we have been able to secure customer satisfaction rate as high as 100%.

2. How much do we cost?

Click here to know about our packages.

3. How to get started and what information am I required to share?

Once you place an order with us. We mandatorily share a requirement gathering questionnaire. This needs to be filled and send back to us. This contains list of all information that needs to be shared. However, we need a high resolution logo, contact information among other details.

4. How much time it will take to complete a video?

The standard time will be around 12-15 working days. Though it may vary based on your requirements, all of which will be clarified and finalized.

5. What are the payment terms?

Payment in company's account, Email Invoice will be generated for buyer's protection.

We take 50% advance of the whole amount to start the video and remaining amount after the storyboard is finalized.

6. Can I order videos of more than 60 seconds in length?

Yes, a video could be of any duration ranging from a minute to higher. The cost of the video for upto initial 1 minute is the regular price. Every additional second above 1 minute will be charged per second respective per minute package price.

7. Can I purchase multiple quantity of videos in one package?

Yes multiple number of videos could be booked at once. These videos could be delivered simultaneously or one after the other as requested during order placement.

8. Is it possible to create/edit videos from different styles to make one single video? At what price is it done?

Yes it is possible to mix different styles of video services to make a single video type. Integration of videos coming from different forms looks great and cost can be communicated after reviewing the duration of different styles.

9. Can I change the script once its been finalized and approved?

Changing a script once it’s been sent for studio recording and production is not in the scope of package deliverable, However in case if you need to make any kind of changes in script once approved, can be done at extra cost.

10. I have custom requirements that do not fit in the given packages, what can I do?

We do accept assignments for custom projects. The costing of such projects depends upon the time and efforts involved into it hence the pricing of such projects are custom.

11. What is the standard process after a package is booked?

When we take an order it goes through a series of tasks. It starts with requirement gathering, followed by script writing, voice over, storyboard building, animation, voice sync and delivery of beta preview. We take the feedback on the beta preview video and provide the final video based on the feedback from the client.

12. What if my audience doesn’t largely understand English, do you provide videos in other languages too?

We have done videos in languages other than English. In case a video needs to be translated we could do it too. If you need video in any other language, contact us.

13. Is there a provision of discount to the standard pricing in case I provide script and voiceover from my end?

Our videos come under a complete package deal, hence we do not provide discount to such services.

14. Do you provide the source files of the videos that you produce?

We do not provide raw files to any video owner due to certain technical limitations. However, if in case, there is an availablity of source file at our end, we can provide at an extra cost of 20% of the total video pricing.

15. What are the methods through which you accept payments?

We accept payments through online bank transfers, cheques, cash and Stripe.

16. Can I place an order from places outside India?

Yes, orders could be placed from anywhere in the world. For the payments being remitted from other than India we accept payments in US Dollars. We are based in Delhi NCR offering Animated explainer videos and Voice over services PAN India and internationally with countries like USA, UK, UAE, Australia, France, Spain, Singapore, Germany, Switzerland etc.

17. In what format do you deliver videos?

Our animated videos are delivered in only mp4 format. Apart from this we can deliver the video in any standard format, If you want to confirm your format requirement, contact us before ordering.

18. What is the mode of video delivery you generally use?

We usually upload the videos on our online cloud server and send a downloadable link. In special cases we send a video through wetransfer too.

19. Do you also provide renders in higher resolution?

We always deliver high resolution video in 1080p.

20. I need another lower resolution version of the same video, do you provide it?

A lower resolution of the video is produced too in order to circulate through mobile platforms.

21. Am I liable to pay extra if I need a quicker delivery of my video?

There is a provision of faster delivery of videos upon request which is chargeable to the customer as extra efforts and resources are deployed to meet the requirements in a rush.

22. My video has come with a watermark, how can this be removed?

The video containing watermark indicates pending outstanding as described by the accounts department or its not the final render of the video. The watermark is removed only if the balance payment is settled and finalized the delivery.

23. I have to change the logo in my previously existing video, can it be done? What if I need a motion friendly logo in the place.

Changes to the logo fall under the edits to the video and charged the same as extra revisions. Animated / motion logo are a different form of video making and doing such animation is charged extra, however, if such byte is provided by a client, normal edit charges are applied.

FAQ